Charcoal CASE
What happens when state-of-the-art product engineering meets fashion? The Ultimate Bag.
Free shipping
We deliver across the majority of the USA and Canada for free. Once the order has been placed, the desk(s) will ship out from our centre in California and will reach you within 7-14 working days.
Places we do not ship to in the United States: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, North Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
Places we do not ship to in Canada: Northwest Territories, Nunavut, and Yukon.
10 Year Limited Warranty
Your Charcoal Desk is covered by a limited, non-transferable warranty against defects in material or workmanship.
Guidelines:
- The warranty period begins the day your desk is delivered.
- When you receive the desk, please inspect the desk for defects in material and workmanship. The surface will be deemed clear of any defects if no issues are revealed by your inspection 3 days after you received the tabletop. Afterward, any minor scratches are deemed to be resulting from normal wear and tear.
- We will repair or replace, free of charge, any parts necessary to correct defects in materials or workmanship.
Warranty coverage does not apply to:
- - Normal wear and tear that occurs over time
- - Damage that’s caused by improper assembly or disassembly, improper cleaning supplies, customer modifications, misuse, abuse, or force majeure, such as fire, hurricanes, or floods.
Applicable Warranty Periods
Our 10-year warranty applies to:
- Metal frame.
- Desk top surface.
Our 5-year warranty applies to:
- All electronic and electrical components, including the motors.
The motors/columns we are using are the Danish brand Linak's DL6 Plus model. These are the best in the world. In terms of weight capacity, durability, noise generated, movement speed, aesthetics, etc, Linak’s columns are far superior when compared to that of Chinese suppliers such as Jiecang (which are found in other desks), and marginally better than offerings of American and other European companies such as Logic Data and Actiforce.
But while Chinese companies are offering 10-year warranty, Linak only offers 5. That's just their policy and it doesn't reflect the product quality. If Chinese vendors are confident their motors will last 10 years, we can be fairly certain Linak's will last much longer.
To submit a claim or for any other questions, please email us at support@charcoal.inc
Take the 30 Day Trial
We really hope you’ll enjoy your desk for years to come. But, if for any reason, you’d like to return it within 30 days of having received it, you can email us at support@charcoal.inc and we’ll arrange for the return.
In the email, please mention,
Your order number
Your full name
The items products being returned. We will refund the entirety of the purchase price, minus the applicable return shipping fee.
Also, to ensure that you can’t be held responsible for damage that may happen during transit, please return the desk in its original packaging.
If you find a manufacturing defect on the desk and hence wish to return the desk, please reach out by following the same process mentioned above and include a picture of the defect in the email. We will assume the desk is defect free, if we do not receive a return request email for it within 48 hours after delivery.
Please note:
There might be slight bending of the tabletop over time if it is exposed to a large degree of temperature variation.
You may find extremely tiny dots on the acrylic which is a natural result of manufacturing process.
Desk might have minor scuffs that are hardly noticeable which is due to the nature of the material.
30 Day Return
We really hope you’ll enjoy your desk for years to come. But, if for any reason, you’d like to return it within 30 days of having received it, you can email us at support@charcoal.inc and we’ll arrange for the return.
In the email, please mention,
Your order number
Your full name
After the product is returned. We will refund the entirety of the purchase price, minus the applicable return shipping fee.
Also, to ensure that you can’t be held responsible for damage that may happen during transit, please return the desk in its original packaging.
If you find a manufacturing defect on the desk and hence wish to return the desk, please reach out by following the same process mentioned above and include a picture of the defect in the email. We will assume the desk is defect free if we do not receive a return request email for it within 48 hours after delivery.
Please note:
There might be slight bending of the tabletop over time if it is exposed to a large degree of temperature variation.
You may find extremely tiny dots on the acrylic which is a natural result of manufacturing process.
Desk might have minor scuffs that are hardly noticeable which is due to the nature of the material.
You must be over 18.a resident of the u.s and meet additional eligbility criteria to quaility. late fees may apply. estimated payment amounts shown on product exclude taxes and shipping charges.which are added at checkout. click here for complete terms laans to california residents made or arranged pursuant to a california finance to a california finance lenders law license @2020 afterpay
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