The Case is made with premium, cruelty-free vegan materials, so you can carry a bag that's kind to animals and the planet without sacrificing style or quality.
Your Case will last for years. With the highly durable PU skeleton, along with the high-performance fabric, your Case will easily withstand the daily wear and tear, and will look new for years to come.
What can my Case fit?
The design is thoughtfully sized to balance capacity and convenience. Perfect for commuting in the city! It's spacious enough to hold all your essentials without being bulky; for example, it can comfortably hold a 16 inch Macbook, an iPad, a notebook, along with a bunch of smaller accessories and stationery.
How do I keep my Charcoal Case clean and well-maintained?
Simply wipe it down with a damp cloth to remove any dirt or stains. For more stubborn spots, a mild soap solution will do the trick. That's it!
How much weight can my Charcoal Case hold?
The sturdy construction can comfortably hold up to 8 kgs without compromising on comfort.
Is my Charcoal Case comfortable to carry around?
Absolutely! Your Case features an ergonomic design with a padded shoulder strap that distributes weight evenly. Whether you’re commuting, traveling, or even out for the entire day, you’ll find it super comfortable to carry, even when packed to the brim.
Can I get my Charcoal Case early?
No, unfortunately. The shipping windows have been carefully selected to ensure that the highest standards of quality are maintained. We are also limiting orders in every shipping window for the same reason. We’ll keep you updated every step of the way, so you know exactly when to expect your new favorite bag! You can always reach out to us at support@charcoal.inc - we always revert in 24 hours on all business days.
Can I return or exchange my Case if I’m not satisfied?
Yes, absolutely. We offer a hassle-free return policy. If you’re not completely satisfied with your Charcoal Case, you can return it within 100 days for a full refund. Your satisfaction is our top priority, and we want you to love your purchase. We do not offer exchanges because it’s faster to process a return and proceed with a new order.
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